Digital Product & Refund Policy

This Digital Product & Refund Policy explains what you receive when you download or purchase software products engineered by OneStudio (formerly RayzStudio), how compatibility and defect remedies work, and how cancellations and refunds are handled for both off-the-shelf digital products and custom development commissions.

This policy operates alongside our Terms of Service (/terms) and Software Licensing Terms (/licensing). Nothing in this policy limits or excludes any mandatory statutory consumer rights you hold under applicable law (including the India Consumer Protection Act 2019, the UK Consumer Rights Act 2015, and EU Directive (EU) 2019/770 on contracts for the supply of digital content and digital services).

Distribution Channels: OneStudio currently distributes off-the-shelf Minecraft plugins through verified third-party marketplaces:

• Free Community Releases (e.g., RayzWardrobe, RayzLivelyWorld): Available for immediate, free download via SpigotMC. You receive the compiled, ready-to-run Java Archive (.jar) binary and default configuration files.
• Commercial Marketplace Releases (e.g., ChunkLock, RayzShards): Purchased and downloaded via BuiltByBit. Upon payment verification by the marketplace, you receive immediate download access to the compiled .jar plugin binary, documentation, and access to verified buyer support on our Discord server.
• No Obfuscated Telemetry or Hostile Callbacks: All OneStudio plugins execute natively on your Java Virtual Machine without remote killswitches, intrusive DRM daemons, or unauthorized background data collection.

Before purchasing or deploying any OneStudio digital product, you must verify that your server environment meets the published technical specifications listed on the product's detail page (/products):

• Target Server Platform: Unless explicitly stated otherwise, our Minecraft plugins are engineered for PaperMC (and compatible forks such as Purpur) and are NOT guaranteed to run on modified hybrid servers (such as Mohist, Arclight, or Magma), legacy CraftBukkit builds, or modded Forge/Fabric environments.
• Tested Minecraft & Java Versions: Each product page specifies the exact tested Minecraft versions (e.g., 1.20.x – 1.21.4) and minimum Java runtime (typically Java 21+). Running a plugin on an older Java runtime or an unlisted Minecraft version will result in startup exceptions.
• Upstream & Third-Party Dependencies: Certain features may require external plugins (such as Vault, PlaceholderAPI, LuckPerms, PacketEvents, ItemsAdder, or Oraxen). OneStudio is not responsible for breaking changes introduced by third-party dependency authors, though we actively work to maintain compatibility in routine updates.

Bug Fixes & Compatibility Patches: Commercial plugin purchases on BuiltByBit include access to published bug-fix releases and routine maintenance updates uploaded to the marketplace listing. While we strive to keep active plugins updated for major Minecraft releases, purchasing a standalone plugin license does not create an indefinite legal obligation to rewrite the software for every future Minecraft version forever.

How to Report a Defect: If you encounter a bug, startup error, or discrepancy from the published product description, please open a support ticket in our Discord community (https://dsc.gg/rayzstudio) or email help@onestudio.digital with: (1) your plugin version, (2) output of /version on your server, (3) full console stack-trace logs, and (4) steps to reproduce the issue.

When you purchase a plugin on BuiltByBit (or another external marketplace), the payment transaction is processed through that marketplace's checkout system and governed by both the marketplace's terms of service and applicable law.

OneStudio cannot unilaterally override a marketplace's technical payment system, nor do we use marketplace rules as an excuse to deny your statutory consumer rights. If a refund is approved by OneStudio or required by law for a marketplace purchase, the refund is issued back through the original marketplace payment transaction, after which the marketplace revokes download access to future updates for that license.

Because compiled plugin JAR files are delivered immediately as DRM-free binaries that cannot be physically "returned" once downloaded, refund requests for off-the-shelf digital products are evaluated as follows:

• 1. Defective, Misdescribed, or Non-Conformant Software (Statutory Remedy): If a paid plugin contains a material defect, fails to function as described on our product page on a supported server environment, or fails to launch on a listed Tested Minecraft Version, you must first notify us so we can provide a bug fix, patch, or replacement build. In accordance with the UK Consumer Rights Act 2015, EU Digital Content Directive (EU) 2019/770, and India Consumer Protection Act 2019, if we are unable to fix a verified material defect within a reasonable time (not exceeding 14 calendar days from your report), you are entitled to a price reduction or a full 100% refund.
• 2. Duplicate Purchases: If you accidentally purchase the exact same plugin license twice for the same server network, we will gladly refund the duplicate transaction upon verification.
• 3. Pre-Download Cancellation: If you paid for a direct digital product order but have not yet downloaded or accessed the plugin file or source repository, you may cancel for a full 100% refund.
• 4. Non-Refundable Scenarios (Where Software Works as Described): Once a DRM-free plugin binary has been downloaded, refunds are not provided simply because you changed your mind, decided to shut down your Minecraft server, failed to read the published Java/PaperMC system requirements, or attempted to run the plugin on an unsupported server platform (such as Bedrock Geyser standalone or Forge hybrids) not listed in our specifications—subject always to any unwaived statutory withdrawal rights explained in Section 07.

Digital Downloads: Under EU Directive 2011/83/EU (Article 16(m)) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulation 37), consumers in the EU, EEA, and UK ordinarily have fourteen (14) days from the date of transaction to withdraw from a distance contract for digital content without giving a reason.

When the Withdrawal Exception Applies: Under EU and UK law, this 14-day cooling-off right is lost once the download or supply of digital content begins ONLY IF: (a) you gave your prior express consent to start the download during the 14-day cooling-off period, (b) you acknowledged that you would lose your right of withdrawal once the download began, and (c) the trader (or marketplace) provided confirmation of that consent and acknowledgment. Where a marketplace or checkout flow does not satisfy those statutory conditions, your statutory withdrawal rights remain unaffected.

Custom Services: For bespoke custom development commissions, under Article 16(c) of Directive 2011/83/EU (goods/digital content made to the consumer's specifications or clearly personalized) and Regulation 36 of the UK Consumer Contracts Regulations 2013, if you instruct us in writing to begin engineering work immediately during the 14-day period, you remain liable to pay the proportionate cost of work actually performed up to the time you notify us of cancellation, and the right to cancel expires once the custom service is fully performed.

Custom software, web, and design commissions are governed by Section 09 of our Terms of Service (/terms#cancellations-and-refunds) and your project-specific Custom Development Agreement (/service-agreement):

• Cancelled Before Work Starts: 100% refund of your upfront deposit (less only actual non-recoverable payment gateway fees).
• Cancelled Mid-Milestone by Client: Work stops promptly; we calculate the pro-rata value of work actually performed and documented, deliver the paid-for work-in-progress, and refund the unused balance of your prepayment.
• Completed & Accepted Milestones: Non-refundable once accepted, except where a statutory remedy applies for an uncurable conformity defect.
• Cancelled Due to Studio Failure to Deliver: 100% refund of all fees paid for undelivered milestones.

To request a cancellation, report a conformity defect, or request a refund, contact Ishan: Same As Contact Information by email at help@onestudio.digital or open a private ticket on our Discord server (https://dsc.gg/rayzstudio) with:

1. Your name, email address, and Discord username; 2. Proof of purchase (BuiltByBit transaction ID or commission invoice number); 3. Whether you are exercising a pre-work cancellation, mid-project termination, or reporting a technical defect (including server logs if reporting a defect).

Processing Time: We acknowledge all requests within 48 hours. Approved refunds are initiated within five (5) business days back to the original payment method used for the transaction.